Refund policy

Returns
Brand new items may be returned for a full refund, less shipping costs, provided they are in their original, unused condition within 30 days of initial receipt. Items must be shipped back the same method in which they were initially shipped (e.g. UPS “fragile protection” packages must be shipped back via UPS “fragile protection”). Buyer must pay return shipping cost.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 7-10 days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to hello@sorrelandfern.com.

Shipping
To return your product, you please mail your product to: Sorrel + Fern Returns, 12 Middlesex Rd, PO Box 67326, Chestnut Hill, MA 02467.

You will be responsible for paying return shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.