Refund policy

Returns
Brand-new items may be returned for a full refund, less shipping costs, provided they are in their original, unused condition within 30 days of initial receipt. Items must be shipped back using the same method by which they were initially shipped. The buyer must pay the return shipping costs.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 7-10 days.

Sale items
Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges
Exchanges are available within 30 days of receipt. Reach out to us at hello@sorrelandfern.com and we'll make it right.

Shipping
To return your product, please mail it to: Sorrel + Fern Returns, 12 Middlesex Rd, PO Box 67326, Chestnut Hill, MA 02467.

You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.